Manufacturing Engineer Jobs in Dallas, TX (Hiring Now!) – Zippia

Commercial Application Engineer

Vyve Broadband

Application Engineer Job in Dallas, TX

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JOB TITLE

:

Commercial Application Engineer

EEO CATEGORY:

Professional/2

FLSA STATUS

: Exempt

REPORTS TO

: Director, Advanced Commercial Support

ON-CALL DUTY

: 24h/7d

BASIC PURPOSE:

Configures hardware for customer premise installs.

Installs and develops the Company’s last mile network to support Advanced Commercial Services.

Remote and on site support for the team that install telecommunication products/services for large customers.

Works in both commercial fulfillment and sales fulfillment capacities.

Technical and networking liaison between commercial sales and fulfillment teams.

JOB DUTIES AND RESPONSIBILITIES:

Maintains the company’s access infrastructure equipment, i.e., routers, modems, and other computer related software and hardware.

Installs and maintains customer premise equipment, i.e., routers, switches, and media converters.

Manages and installs data and voice solutions for commercial customers.

Provide technical support to sales staff in determining possible application of company products to meet customer requirements.

Provides technical leadership to our Commercial Technician team. Drives large scale commercial installation activities.

Works with vendors and customers to ensure quality installations and maintenance programs for commercial customers in compliance with current SLA’s.

Generates management reports on various system & network metrics.

Maintains department inventories and system documentation.

Travels to systems on a regular basis to provide ongoing customer and equipment support.

Provides training and support to Commercial Technicians.

Ensures Installation standards are met throughout the region.

Performs other duties as required.

REQUIRED QUALIFICATIONS:

Bachelor’s Degree in Computer Science or an equivalent combination of work experience, training, and education

2-5 years of business experience in the Telephone or Data Industries.

Must have networking industry certifications (ENA, CCNA, CCNP, Network+, etc.).

Demonstrated knowledge of HFC Broadband network architecture, CMTS access, and DOCSIS standards.

Demonstrated knowledge of Network Capacity Planning, Performance. Monitoring/Management and Network Design Architecture.

Demonstrated knowledge of various Networking Architectures and protocols; e.g. TCP/IP, ATM, SONET/SDH, RPR, DWDM, VPN’s (IPSEC, PPTP), Frame Relay, 10/100/1000 Base-T, Wireless.

Experience testing and troubleshooting networks with any of the following: protocol analyzers, bit error rate testers, traffic generators, network packet sniffers.

Requires ability to work nights, weekends, and on-call times.

Requires willingness to travel, excellent interpersonal and relationship skills, and an innovative approach to problem-solving.

Must have strong customer service skills and be committed to providing quality service in support of departmental goals.

Must have a valid driver’s license for driving a company vehicle.

Loading and unloading of parts, tools and equipment required. Bending, stooping, walking, and lifting in excess of 25 pounds required.

Working knowledge of OSS Framework and processes – related to TMN Model (“Telecommunications Management Network”).

Demonstrated experience in designing, configuring, and deploying Cisco and Extreme Networks equipment. Including demonstrated knowledge of common routing concepts and protocols, including, RIP, RIPv2, BGP, OSPF, IS-IS, Multicast, Ipv6 and MPLS.

Demonstrated Personal computer skills with Microsoft Office applications Excel, Word, Visio, etc.

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